About Prudential Burroughs & Chapin Realty, Inc.

The benefit of working with Prudential Burroughs & Chapin Realty, Inc. has never been greater. We believe the best way to win customers is to earn them. Our goal is not simply to attract homebuyers and sellers, but to gain them as customers for life. We are distinguished in this industry by our efforts to drive the evolution and delivery of a more effective transaction experience. At Prudential Burroughs & Chapin Realty, Inc. we specialize in service!

Our Mission

Prudential Burroughs & Chapin Realty, Inc. is in business to provide the highest quality professional Real Estate service to customers and clients by adhering to high ethical business practices, fairly compensating its associates and staff, and providing to its stockholders a maximum return on investment while always planning for future growth and expansion.

Vision Statement

Providing the finest Real Estate experience.

Our Commitment

We commit to surpass the needs of our customers through responsive communication and service.

Good Decisions

We seek the highest level of knowledge and apply it with skill to help our customers make good decisions.

Customer Focus

We look outward to determine how to interact with those we serve.

Company of Choice

We continuously improve our performance to advance our reputation as the company of choice.

Community Minded

We nourish and are nourished by our community, each being better because of the other.

Standards of Service

Uphold Ethical and Professional Standards

• Be trusted advisors and help our clients make good decisions.
• Treat others with respect and a spirit of cooperation.
• Demand honesty from everyone.
• Follow the REALTOR Code of Ethics and Standards of Practice.
• Uphold the commitment to our Core Values.

Improve our Knowledge and Skills

• Seek advanced training and master the skills we learn.
• Seek Realtor and Prudential designations to improve our knowledge, skill and credibility.
• Understand current market conditions and trends.
• Utilize current technologies and techniques.

Keep our Promises

• Always stand by our word.
• Strive to excel beyond our clients’ expectations.
• Keep every client’s best interest foremost at all times.
• Follow-up on schedules and details.
• Acknowledge mistakes and turn them into opportunities.

Attitude is Everything

• Strive to maintain effective working relationships with everyone we encounter.
• Recognize and express gratitude for good work.
• Be an enthusiastic worker and team member.
• Create a real estate experience that is “unparalleled”.
• Deliver solutions, not excuses or blame.

Be There

• Provide prompt, clear and ongoing communication.
• Arrange for seamless coverage when away on personal time.
• Respond as quickly as possible to customer inquiries.
• Be innovative, creative and flexible when faced with difficult situations.
• Maintain contact with every Client after closing.